<h3>1. Introduction</h3> <p>Welcome to the privacy notice of Forge Finish Contractors. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you interact with us directly to enquire about or use our professional painting and decorating services, particularly our industrial metalwork finishes. This document tells you about your privacy rights and how the law protects you. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. We are responsible for your personal data as a data controller, but we do not claim automatic compliance with all global privacy laws; rather, we strive to align our practices with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out in the final section of this policy. We keep our privacy notice under regular review and may update it from time to time. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.</p> <h3>2. Data Collected</h3> <p>Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. Contact Data includes billing address, delivery address, email address and telephone numbers. Financial Data includes bank account and payment card details, though we typically process payments through secure third-party gateways and do not store full card details on our own systems. Transaction Data includes details about payments to and from you and other details of services you have purchased from us. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. Profile Data includes your interests, preferences, feedback and survey responses. Usage Data includes information about how you use our website and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.</p> <h3>3. Purposes and Lawful Bases</h3> <p>We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you, such as providing a quote for our painting services or executing the agreed work at your property. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. We have set out below, in a description format, all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. To register you as a new customer, we process Identity and Contact data based on the performance of a contract with you. To process and deliver your order including managing payments, fees and charges, and collecting and recovering money owed to us, we process Identity, Contact, Financial, Transaction, and Marketing and Communications data based on the performance of a contract and our legitimate interests to recover debts due to us. To manage our relationship with you which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey, we process Identity, Contact, Profile, and Marketing and Communications data based on the performance of a contract, complying with a legal obligation, and our legitimate interests to keep our records updated and study how customers use our services. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), we process Identity, Contact, and Technical data based on our legitimate interests for running our business, provision of administration and IT services, network security, and to prevent fraud. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you, we process Identity, Contact, Profile, Usage, Marketing and Communications, and Technical data based on our legitimate interests to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy. To use data analytics to improve our website, services, marketing, customer relationships and experiences, we process Technical and Usage data based on our legitimate interests to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.</p> <h3>4. Cookies and Technical Data</h3> <p>Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies: Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more detailed information about the cookies we use, please refer to our separate Cookie Policy. In addition to cookies, we may collect Technical Data such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This data is collected automatically as you interact with our website and is used primarily for system administration, troubleshooting, and statistical analysis to improve our services and user experience.</p> <h3>5. Third-Party Processors</h3> <p>We may have to share your personal data with the parties set out below for the purposes outlined in the 'Purposes and Lawful Bases' section. External Third Parties include service providers acting as processors based in the United Kingdom or the European Economic Area (EEA) who provide IT and system administration services. Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services. HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. We may also share your data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We only use third-party processors for analytics and advertising conditionally, meaning that we will only deploy non-essential tracking and data sharing for marketing purposes if you have provided your explicit consent through our cookie consent mechanism. If you do not consent, your data will not be shared with these specific third-party advertising and analytics partners. We carefully vet all our third-party processors to ensure they implement appropriate technical and organisational measures to protect your data. We maintain a list of our current third-party processors, which is available upon request. When we engage a new processor, we ensure that a written contract is in place that imposes strict data protection obligations on them, mirroring the standards set out in this privacy notice and required by applicable data protection laws.</p> <h3>6. International Transfers</h3> <p>We share your personal data within our company and with certain external third parties. Some of our external third parties may be based outside the United Kingdom (UK) or the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the UK or EEA. Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant UK authorities or the European Commission. Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses). Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. We take all necessary steps to ensure that your data is treated securely and in accordance with this privacy notice, regardless of where it is processed. This includes conducting risk assessments for international transfers and implementing supplementary measures where necessary to protect your data against unauthorised access or disclosure by public authorities in third countries. We regularly review our international data transfer arrangements to ensure ongoing compliance with evolving legal requirements and guidance from data protection authorities. If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK where our servers are located and our central database is operated. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy notice.</p> <h3>7. Retention and Security</h3> <p>We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Our security measures include encryption of data in transit and at rest, regular vulnerability scanning of our systems, strict access controls, and regular security training for our staff. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see the 'UK GDPR Rights' section below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. We regularly review our data retention practices to ensure we are not holding onto personal data for longer than necessary. When personal data is no longer required, it is securely destroyed or permanently anonymised in accordance with our data disposal policies.</p> <h3>8. UK GDPR Rights</h3> <p>Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to: Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.</p> <h3>9. Children</h3> <p>Our website and services are not intended for children and we do not knowingly collect data relating to children. We define children as anyone under the age of 18. If you are under 18, please do not use or provide any information on this website or on or through any of its features, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal data from a child under 18 without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 18, please contact us using the details provided in the 'Changes and Contacts' section below. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal data on our website without their permission. We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. In the event that a parent or guardian discovers that their child has provided us with personal data without their consent, they should contact us immediately so that we can take the necessary steps to remove the information from our systems and ensure that no further communication is sent to the child.</p> <h3>10. Changes and Contacts</h3> <p>We keep our privacy notice under regular review. This version was last updated recently. Historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details provided below. Our full details are: Full name of legal entity: Forge Finish Contractors. Email address: [email protected]. Postal address: 10 Dudley Street, Wolverhampton WV1 3EY, UK. Telephone number: +44 1902 496 0123. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We value your feedback and are always looking for ways to improve our privacy practices and the clarity of our communications. If you have any suggestions on how we can improve this privacy notice or our data protection practices, please do not hesitate to let us know.</p>
Contact
Questions about this policy can be sent to [email protected] or by post to 10 Dudley Street, Wolverhampton WV1 3EY, UK.